​OVERVIEW
This website is operated by BorderLink AI (an Onidexi Pty Ltd business). Throughout the site, the terms “we”, “us”, and “our” refer to BorderLink AI. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes. Our store is hosted on WIX, which provides the online e commerce platform that allows us to sell our products and services to you.
 
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or destructive code. A breach of these Terms will result in immediate termination of your Services. Digital products are delivered electronically and are not physically shipped.
 
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
 
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
 
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
 
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Compatibility Disclaimer: You are responsible for ensuring your device and software can open the file formats provided.
 
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. If your purchase includes digital downloads, you are responsible for saving and backing up your files. Long term hosting or re delivery is not guaranteed. For more detail, please review our Refund Policy.
 
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
 
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
 
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
 
SECTION 10 - PRIVACY INFORMATION
Your submission of personal information is governed by our Privacy Policy. Digital product delivery may require collection of information such as email address, IP address, or device data for fraud prevention and access management. By submitting documents (e.g., Commercial Invoices, Bills of Lading) to the Service, you grant us a license to process this data solely for the purpose of providing the Service to you. BorderLink AI utilizes third-party API providers (e.g., LLM providers, OCR engines) to process this data. We explicitly opt-out of allowing these third-party providers to use your commercial data to train their public or foundational AI models.
 
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
 
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. You are strictly prohibited from sharing, distributing, reselling, or redistributing any digital products purchased from BorderLink AI.

 

SECTION 13 — DIGITAL PRODUCTS: LICENSE, USAGE RIGHTS, DELIVERY & ACCESS
All digital products sold by BorderLink AI are protected by copyright. Upon purchase, you are granted a non exclusive, non transferable, revocable, personal license to download and use the digital product for your own personal use only. You may not:
•    Share, sell, distribute, or gift the files
•    Upload the files to public or private sharing platforms
•    Claim the content as your own
•    Modify and resell the content
Violation of these terms may result in license termination and legal action.
Digital products are delivered electronically via download link, email, or account access. You are responsible for:
•    Ensuring your device can open the file formats provided
•    Downloading and backing up your files
 
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall BorderLink AI, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
In no event shall BorderLink AI be liable for any supply chain-specific damages, including but not limited to: port demurrage fees, detention charges, customs fines, seizure of goods, regulatory audit penalties, or breach of contract claims from third-party buyers or suppliers arising from delayed or misclassified shipments.
 
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless BorderLink AI and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
 
SECTION 16 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
 
SECTION 17 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
 
SECTION 18 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
 
SECTION 19 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
 
SECTION 20 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
 
SECTION 21 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via the contact form on the website.
 
SECTION 22 – NOT A LICENSED CUSTOMS BROKER
The Services provided by BorderLink AI, including but not limited to HS Code classification suggestions, document audits, and compliance risk assessments, are for informational and operational efficiency purposes only. BorderLink AI is not a licensed customs broker, freight forwarder, or legal advisor. You are solely responsible for the accuracy of all declarations submitted to any government or customs authority. You agree to utilize a 'Human-in-the-Loop' to review all AI-generated outputs before utilizing them for official trade purposes.

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SECTION 23 – AI ACCURACY
Our Services utilise or suggest artificial intelligence (AI) and machine learning models to process trade documents and generate insights. Due to the probabilistic nature of AI, the Service may occasionally produce outputs that are inaccurate, incomplete, or inconsistent ('hallucinations'). You acknowledge that AI-generated data (including tariff classifications and carbon emission estimates) must not be relied upon as absolute fact without independent verification.

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SECTION 24 – FORCE MAJEURE
BorderLink AI shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, global supply chain disruptions, port closures, carrier API outages, changes in international tariff laws, or third-party AI service downtimes.
 

SECTION 25 – DISCLAIMERS
The content provided on the website is intended for informational and educational purposes only and is not and should not be construed as professional, investment, tax or legal advice, or any recommendation or advice to take any action whatsoever, including to make any investment or buy/use any product. Users are encouraged to verify all AI-generated suggestions against official tariff schedules (e.g., ABN, USITC, or EU TARIC) before final submission. This site may be accessed worldwide, however, it is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. This website provides objectively ascertainable and factual information useful for better understanding industry standard practices. This website does not provide any warranty regarding any of the information contained in the website, and shall bear no responsibility for any impact you might incur as a result of using any information or data contained in the website. This website or its related parties do not provide any general or personal advice and has not taken into account any objectives, financial situation or needs.

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SECTION 26 – AFFILIATE DISCLOSURES
Parties may be referred to other third parties for a more appropriate or tailored service. All introductions are targeted to corporate, institutional and professional entities only. The website may include advertisements and other promotional contents, and may receive compensation from third parties in connection with the content. Affiliate/referral agreements and relationships with third-party providers may pay commissions for qualified introductions. Some links on the website may be related affiliate links. Introductions are made to providers believed to be quality industry leaders, however, the outcome of the service by the referred parties can not be guaranteed. No responsibility is assumed for the decision to use any third party's website or services. Always perform your own due diligence checks, apply your own discretion and seek independent advice specific to your needs. This websites employees, officers, subsidiaries and associates, are not liable nor shall they be held liable for any loss or damage resulting from your use of the website, use of third parties services or the reliance on the information provided on this website.